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Customer Service Representative - Industrial Distribution

Birmingham, AL
This position requires Industrial or Distribution Experience
Location: Birmingham, Alabama
Pay Rate:  $45,000 per year
The Customer Service Rep (CSR) is responsible for developing sales and profits by making regular contact with current customers and prospective customers.
·         Developing sales and profits through regular contact with current accounts and customer prospects.
·         Supplying product information to customers and promoting sales.
·         Reviewing customer requests and providing valid quotes.  
·         Processing customer orders.
·         Promoting the customers’ use of proprietary vendor managed inventory program;
·         Reviewing and adjusting purchase order pricing according to branch marginal goals;
·         Reviewing and expediting open orders.
·         Working with Quality Control department on approvals and rejected product;
·         Coordinating the resolution of customer issues.
·         Assisting in the draft and presentation of the “Continuous Improvement Review” with customers.
·         Follow through on any assignments from the manager for customer growth and development.
·         Maintain compliance with company Business Management System (ISO).
·         Other duties as assigned.
·         Military Veteran or Family Member preferred but not required.
·         High school diploma or equivalent required
·         3+ years’ experience in an industrial customer service role
·         High attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through
·         Professional demeanor and appearance
·         Excellent verbal and oral communication, e.g., in discussing part specifications with the customer
·         Accountability in problem solving; initiative in resolving customer issues
·         Proficiency in Microsoft Excel and Word; ability to become proficient in Company integrated database systems
·         Availability to work overtime as needed
·         Knowledge of fastener standards is a plus
NOW Hiring Heroes, Inc. (NHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, NOW Hiring Heroes, Inc. and all client companies of NHH comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training, etc.. For more information on NHH's EOE program or to report a violation, Follow this link

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