Title: Installation / Service Manager
Location: Jacksonville, FL - Travel Expected (50%)
Competitive annual compensation package $60K to $80K+


Position Description
The Installation Service Manager Schedules, directs and provides technical support for technicians to meet service demands and customer’s expectations. Performs dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training. Supervises and directs the technicians to effectively perform the functions of equipment installation, start-up, operation, repair, and other duties as required to ensure customer satisfaction. Reviews technician’s work to ensure quality and completeness. Responsible for technician’s performance appraisals, reviews and for setting improvement goals.
The Installation Service Manager will review technician notes and service tickets daily for completion, accuracy and before closing and approving for invoicing. The Installation Service Manager will ensure that all company/department policies are being followed by all technicians and also be responsible for reviewing and approving time and expense reports for his/her subordinates. Communicates daily with stake holders reporting on project information, estimated time to complete jobs, labor hours and parts or material used. Works with other departmental managers to meet company and departmental goals and objectives. Must be efficient time management and detailed oriented. Maintain communication with vendors and factory personnel concerning warranty issues and operational problems and other issues as they apply to products and equipment sold and serviced by the company.


Essential Functions

• Hire and maintain technicians
• Schedule Jobs
• Assign and Dispatch technicians and/or contractors.
• Supervise technicians to provide accountability, correct billing of job/parts.
• Review technician notes and service tickets for completion and accuracy.
• Manage and update tickets for invoicing.
• Monitor the progress of all current and pending jobs.
• Confirm required parts are ordered in a timely fashion.
• Respond to and resolve service tickets.
• Communicate and maintain good relations with customers and contractors.
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency.
• Help train new employees in company procedures, including safety and work processes.
• Verifies Installation, Service and programming of systems installed or serviced us, including remedying any issues that arise and before customer acceptance.
• Manages and directs the work of us technicians, subcontract labor to ensure completion of installation projects and service work including verification that equipment is received and ready, job site is ready for commencement of service or project, and that technicians and subcontractors maintain appropriate schedule and perform work properly.
• Ensures that all assigned service and installation projects are handled properly in accordance with our policies and procedures, are timely completed, and are completed in accordance with budget.
• Assists with other technical support issues, as needed, including response to service calls.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

• Must have at least 3 years’ experience as an Installation, Service or Project managing.
• 5 + years of experience in the Low voltage/physical security/IT field with complex enterprise security system, or other low voltage installations including Access Control, Video Security System, Sound Systems or Telecom and cable installation.
• Must have technical background in video security systems, access control, Network cabling, Networking and electronic technology (low voltage).
• Excellent external and internal communication skills.
• Solid organizational skills, attention to detail and multi-tasking abilities.
• Success at managing a wide array of tasks and projects, and an ability to thrive in a fast-paced work environment.

Systems Related Knowledge:

• Video security systems IP, HD and Analog camera installation and service.
• Access Control and gate systems.
• Familiarity with Switches, DVR’s, NVR’s and Wireless bridges.
• Network Cabling Cat5, Cat6, and RG59.
• Familiar with electric lock hardware installation.
• Strong computer skills including Windows OS, iPad, MS Excel, MS Word, and MS Outlook.  Ability to quickly learn new software systems.
• Understand and interact with LAN systems as a part of an overall security installation.

Employment Requirements:

• Must have valid clean driver’s license.
• Must be well groomed and good hygiene.
• Must be able to travel up to 30% of the time.
• Must pass stringent background check and drug screening.

Job Benefits include:

• Salary
• Bonus
• 401K Plan
• Paid Time Off

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