Store Manager

Location: Lake Wales, FL, United States
Job Title:        Store Manager                                                                          

This position is responsible for the management of and ultimate responsibility for ensuring Customer Service is Priority #1 for the 
convenience store and gasoline operations.
Provides customer service that exceeds expectations.
Ensures that all customers are treated courteously and that the needs of the customer are addressed efficiently.
Provides the best customer experience by spending floor time with the customers and knowing them by name.
Implements company policies, procedures, and objectives.
Maximizes profits and sales by:
  • implementing all division merchandise programs maintaining proper stock levels, layouts and displays in accordance with company policy, proper pricing, coding and rotation and
  • controlling merchandise shortage and other selling expenses.
Provides leadership and direction to employees to maximize profits and sales and to control expenses.
Maintains in-store surveillance system to include reporting of improper angle and operation of all monitors, operation of recording unit, and reviewing of alarms daily.
Supervises, manages, recruits, selects, trains, evaluates, schedules and fills any work shift voids resulting from the absence of scheduled employees.
Provides leadership and direction to ensure we exceed customer expectations in service, cleanliness 
and merchandise.
Conducts employee disciplinary action through documentation in the employee’s performance evaluation and terminations in accordance with company policy with guidance from supervisor and/or Human Resources.  Promotes company-wide open door policy with a positive attitude toward the company and its policies.
Encourages/builds “team” perspective by participating 
in store activities and functions, promotions of company-wide-open-door policy and positive attitude towards the company and its policies.
Communicates details of all merchandise programs to store employees
Places grocery and merchandise orders.
Promotes effective vendor relationships.
Makes all bank deposits, completes all required paperwork, reviews and analyzes reports and transmits daily reports and other pertinent data to the Corporate Office.
Verifies gasoline, diesel and kerosene deliveries for applicable units.
Conducts competitive price surveys of in-store merchandise at least once a month using three competitors and returns the data to the Purchasing and Merchandising Department.
Conducts daily area wide competitive gasoline surveys.
Executes robbery prevention procedures according to company policy.
Promotes a safe working environment for employees and customers.
Performs additional duties that may be required by supervisor or the company as a result of the location, nature or size of the store or other circumstances.
Must be able to perform all tasks and functions of a Sales Associate, Team Leader and/or Assistant Manager.
Must be able to start work at
5am, and have the ability to work varied hours/days to oversee store operations.
Must be able to work a minimum of five and a half days per week, with a minimum register operation from 6:00 a.m.-8:00 a.m. and 11:00 a.m.-1:00 p.m. daily to maximize customer service.
Must possess basic reading and comprehension, writing as well as math skills, such as addition, subtraction, multiplication 
and division.
Must have Food Safety Certification or be able to take a 
course and pass an exam.
Must be of legal age to sell alcohol and tobacco products.
Must be able to operate a personal computer.
Must have a valid driver’s license.
Must have a successful completion of a drug test and criminal background check.
Sales Associates, Team Leaders and Assistant Managers.
Physical Demands:
Activities:       Walking/Standing – 95%       Sitting – 5%
Lifting:           Must be able to lift 50 pounds
Vision:            Working on a 
computer screen and checking customers’ identification.
Mental Demands:       Problem solve, analyze, and interpret and meet deadlines. 
Environment:              Climate controlled store. 
Outside work. Walk-in coolers with exposure to excessive cold.


NOW Hiring Heroes, Inc. (NHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, NOW Hiring Heroes, Inc. and all client companies of NHH comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training, etc.. For more information on NHH's EOE program or to report a violation, Follow this link

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