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IT Help Desk Dispatcher - Entry Level - Call Center Customer Service

Jacksonville, FL
Title: IT Help Desk Dispatcher (Call Center Customer Service Rep.)​
Location: Jacksonville, FL
Compensation: $22,000 - $26,000 P/Y - Entry Level 


This IT Help Desk Dispatcher (Call Center) position will be based in Jacksonville, FL Primary duties will be to answer incoming calls and assist clients to resolve IT related issues. If a resolution is more complex than the dispatcher is able to handle, it will be their job to transfer to a senior IT help desk technician for remediation.  
Requirements:
  • High school Diploma
  • Excellent customer service a MUST.
  • Call center experience dealing with IT-related issues
  • Tech Savvy and willing to learn
  • Trainable
  • Reliable
Preferred Experience with the following:
  • Assisting End Users with Windows PC's installation, set-up, troubleshoot and repair
  • Assisting End Users with Mac installation, set-up, troubleshoot and repair
  • Assisting End Users with Desktop applications installation, set-up, troubleshoot and repair
  • Assisting End Users with Anti-virus software installation, set-up, troubleshoot and repair
  • Assisting End Users with Windows servers installation, set-up, troubleshoot and repair
  • Assisting End Users with Smartphones installation set-up, troubleshoot and repair
  • Assisting End Users with Printer and network gear installation, set-up, troubleshoot and repair

We offer long term employment with a 34-year-old company with a huge opportunity to advance from within. Great benefits - Health, dental, vision, 401k, paid holidays, vacation, and much more.

All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background check and drug test.




 
NOW Hiring Heroes, Inc. (NHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, NOW Hiring Heroes, Inc. and all client companies of NHH comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training, etc.. For more information on NHH's EOE program or to report a violation, Follow this link

 
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