Location: Trevose, PA. Salary: $42,000 - $48,000 Per year DIRECT HIRE – IMMEDIATE OPENING We are seeking a Service Coordinator to work for a leading supplier of OEM products to the power electronics industry. Our customer provides superior technology and the highest level of quality through thoughtful design and product development. Essential Job Functions Include:
Contributing to the team effort by working effectively with internal and external customers.
Managing daily incoming calls, travel arrangements and customer service needs.
Tracking and coordinating field service technician schedules.
Data entry of customer orders, establish accounts, and prepare sales orders for production.
Provide pricing and availability information as requested.
Answer product and service questions via telephone and email.
Process credit card orders.
Maintain customer records, update account information, and file printed documentation.
Managing customer requests for shipping information and expedited delivery.
Resolving product or service problems by clarifying the customer’s needs or concerns, determining the cause of the issue, selecting and explaining the best solution, and expediting corrective action. Following up to assure resolution and customer satisfaction.
Maintaining accounts by processing adjustments and returned goods authorizations.
Preparing product or service reports by collecting and analyzing customer information.
Logging and ticketing efforts for efficiency and accuracy.
Other duties as needed or directed.
Military Veteran or family member preferred but not required.
High School graduate or equivalent.
SAP experience a strong plus.
Good computer skills.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Strong analytical and problem-solving skills.
Strong attention to detail.
NOW Hiring Heroes, Inc. (NHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, NOW Hiring Heroes, Inc. and all client companies of NHH comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training, etc.. For more information on NHH's EOE program or to report a violation, Follow this link