Title: Delivery Specialist
Location: Santa Rosa, CA
Compensation: Negotiable based on experience
Military Veteran Preferred
ROLE SUMMARY:
The Delivery Specialist is the lifeline to our customers and business partners. Happy, Hungry, & Focused customer service is an absolute must as we expect this role to assist in building upon our wonderfully established relationships with our business partners/clients. The ideal candidate will have a minimum of 1 year of delivery/long haul driving experience, customer service experience, and a clean driving record.
WHAT YOU'RE GOOD AT:
- You are a proactive problem solver
- You are comfortable with technology and navigating untraveled roads
- You enjoy being in a company provided vehicle for 8+ hours per day
- You are comfortable with a flexible schedule and the opportunity to travel to territories outside your normal radius
- You have good judgement skills and are able to operate with discretion maintaining company confidentiality
- You have solid verbal and written communication skills which enable you to provide top notch customer service and connect with individuals at all levels
QUALIFICATIONS:
- Minimum 1 year of delivery
- Minimum 2 years of customer service experience
- Comfortable with technology and learning new apps and systems
- Flexible with handling continuous change
- Detail oriented and able to keep meticulous records of paperwork
ESSENTIAL RESPONSIBILITIES
- Make B2B deliveries daily to our valued clients.
- Make procurement/product pick ups from our business partners
- Manage inventory for deliveries and pick-ups
- Handle cash when picking up payment for accounts receivable
- Follow internal procedures and SOP's to keep cash organized and protected
- Complete daily reports associated with deliveries and pick-ups
- Provide outstanding business partner/client service
- Share product knowledge with business partners/clients as directed
- Commit to always demonstrating our core values: Happy, Hungry, Focused
- Project a professional image with attire, attitude and interactions
- Maintain company confidentiality
- Collaborate with sales team to assist with supporting delivery changes, sharing product issues, communicating payment matters, etc.
- Take on additional responsibilities as needed
PHYSICAL REQUIREMENTS:
- Able to drive a van and/or car for eight (8) – twelve (12) plus hours daily
- Able to lift, push, pull up to 50lbs daily
- Able to stoop, stretch, twist, bend, etc.
- Good vision and hearing
- Consistent, reliable, and punctual attendance for all scheduled shifts
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