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IT Help Desk Tier 1

Jacksonville, FL
Title: IT Help Desk - Tier 1
Location: Jacksonville, FL
Compensation: $35k - 42k annually 

The IT Help Desk Technician position will be based in Jacksonville, FL supporting a large client of ours with multiple locations throughout Florida. Technicians help our clients solve technical problems involving Windows PC's, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printer and network gear. Technicians are our front-line support and the best candidate for this role is tech-savvy and interested in learning more about the technologies our clients use and require for their business.

Preferred Experience:
  • Windows PC's installation, set-up, troubleshoot and repair
  • Mac installation, set-up, troubleshoot and repair
  • Desktop applications installation, set-up, troubleshoot and repair
  • Anti-virus software installation, set-up, troubleshoot and repair
  • Windows servers installation, set-up, troubleshoot and repair
  • Smartphones installation set-up, troubleshoot and repair
  • Printer and network gear installation, set-up, troubleshoot and repair
  • 1 year IT Help Desk experience preferred 
  • High school Diploma
  • Tech Savvy and willing to learn
  • Trainable
  • Reliable

We offer long-term employment with a 40-year-old company that is continually growing. Great benefits with many extras. Health, dental, vision, 401k, paid holidays, vacation, and much more.
All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background check and drug test.


NOW Hiring Heroes, Inc. (NHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, NOW Hiring Heroes, Inc. and all client companies of NHH comply with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training, etc.. For more information on NHH's EOE program or to report a violation, Follow this link


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