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Tier 2 Cybersecurity Technician (MSP Projects)
Jacksonville, FLTier 2 Cybersecurity Technician (MSP Projects)
Location: Jacksonville, FL
Employment Type: Full-Time, Direct Hire
Compensation: $50,000 – $65,000 (based on experience)
Schedule: Monday–Friday
Work Environment: Onsite / Hybrid (client-facing MSP projects)
Position Overview
We are seeking a Tier 2 Cybersecurity Technician to support and execute cybersecurity initiatives across managed service provider (MSP) client environments. This role is ideal for a hands-on technical professional with experience supporting security operations, investigating incidents, and deploying security tools in SMB and mid-market environments.
You’ll work closely with senior engineers and project teams to secure client networks, remediate threats, and improve overall security posture while serving as an escalation point for Tier 1 issues.
Key Responsibilities
This is a great opportunity for a Tier 2 professional looking to deepen their cybersecurity experience, work on meaningful MSP projects, and grow into senior security or engineering roles.
#IND33
Location: Jacksonville, FL
Employment Type: Full-Time, Direct Hire
Compensation: $50,000 – $65,000 (based on experience)
Schedule: Monday–Friday
Work Environment: Onsite / Hybrid (client-facing MSP projects)
Position Overview
We are seeking a Tier 2 Cybersecurity Technician to support and execute cybersecurity initiatives across managed service provider (MSP) client environments. This role is ideal for a hands-on technical professional with experience supporting security operations, investigating incidents, and deploying security tools in SMB and mid-market environments.
You’ll work closely with senior engineers and project teams to secure client networks, remediate threats, and improve overall security posture while serving as an escalation point for Tier 1 issues.
Key Responsibilities
- Respond to and investigate security alerts, incidents, and vulnerabilities
- Perform threat analysis, remediation, and root-cause investigations
- Support deployment and management of endpoint protection, firewalls, and security monitoring tools
- Assist with vulnerability scanning, patching, and remediation efforts
- Implement and maintain security controls aligned with best practices
- Support client cybersecurity projects, upgrades, and compliance initiatives
- Escalate complex issues to senior engineers as needed
- Document incidents, procedures, and security recommendations
- Provide guidance and mentorship to Tier 1 technicians
- 2+ years of experience in cybersecurity, IT security, or MSP environments
- Working knowledge of endpoint security, firewalls, antivirus/EDR, and MFA
- Experience responding to security incidents and alerts
- Strong understanding of Windows environments and basic networking concepts
- Familiarity with Microsoft 365 security tools is a plus
- Ability to communicate clearly with internal teams and clients
- Experience in an MSP or multi-client environment
- Exposure to SIEM, vulnerability management, or SOC workflows
- Security+ or other cybersecurity certifications (preferred, not required)
- Strong troubleshooting, documentation, and time-management skills
- Competitive base salary ($50k–$65k)
- Health, dental, and vision insurance
- Paid time off and holidays
- Direct-hire, stable role with growth opportunities
- Hands-on exposure to real-world cybersecurity projects
- Supportive team environment with career advancement potential
This is a great opportunity for a Tier 2 professional looking to deepen their cybersecurity experience, work on meaningful MSP projects, and grow into senior security or engineering roles.
#IND33
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